Introduction

To create awareness and basic understanding among the employees for a company to gear towards the implementation ISO 9001 : 2015 is crucial. And, it is also very important for the employees to know their roles and responsibility in achieving the certification of ISO 9001.

Course Objectives

• To provide participants with an introduction to ISO 9001:2015
• To explore the comparative analysis between ISO 9001:2008 vs ISO 9001:2015
• Understand the application of the principles of quality management
• Understands the Risk Based Thinking in ISO 9001 : 2015
• Explain the relationships and interpretation of the clauses of ISO 9001:2015
• In updating their organization’s Quality system to comply with the new requirements

Who Should Attend

ISO Management Representative, Managers, Supervisors, QA Engineers and those who will be involved in the implementation of the ISO 9001 Quality System.

Course Content

• Module 1 : ISO 9001 : 2015 – Introduction and overview of the Course
• Module 2 : ISO 9001 : 2015 – Clause 1 ~ 3
• Module 3 : ISO 9001 : 2015 – Clause 4 : Context of the organization
• Module 4 : ISO 9001 : 2015 – Clause 5 : Leadership
• Module 5 : ISO 9001 : 2015 – Clause 6 : Planning
• Module 6 : ISO 9001 : 2015 – Clause 7 : Support
• Module 7 : ISO 9001 : 2015 – Clause 8 : Operation
• Module 8 : ISO 9001 : 2015 – Clause 9 : Performance evaluation
• Module 9 : ISO 9001 : 2015 – Clause 10 : Improvement

Training Methodology

Discussion, Exercises, Group Discussion and Assessment.

Medium of Instruction

English Or Malay Or Combination of both

Duration

Two Days Program (9.00 am – 5.00 pm)

Introduction

Under the ISO protocols, all the international standards shall be reviewed at least once in five years’ time. ISO 9001 : 2008 has been replaced with ISO 9001:2015.

Course Objectives

• Understand the application and importance of internal auditing within the organization
• Understand the role and responsibilities of the internal auditors
• Collect and analyze objective evidence
• Evaluate and report audit performance to management
• Plan, organize and manage effective internal audits

Course Content

• Clause 4 : Context of the organization
• Clause 5 : Leadership
• Clause 6 : Planning
• Clause 7 : Support
• Clause 8 : Operation
• Clause 9 : Performance evaluation
• Clause 10 : Improvement
• ISO 19011 Conducting Audit based on PDCA Approach
• Audit Preparation and Execution
• Reporting Audit Findings
• Audit Follow-up
• Auditor’s Character

Training Methodology

Discussion, Exercises, Live Audit, Group Discussion and Assessment.

Duration

Two Days Program (9.00 am – 5.00 pm)

Introduction

This training combines ISO 9001 : 2015 awareness and internal auditing requirements to help organizations understand and implement an effective QMS.

Course Objectives

• Provide participants with an introduction to ISO 9001:2015
• Understand quality management principles
• Explain the clauses of ISO 9001:2015
• Understand the role of internal auditors
• Evaluate and report audit findings effectively

Course Content

• ISO 9001 : 2015 Introduction
• Clause 1 ~ 10 Interpretation
• Risk Based Thinking
• ISO 19011 Conducting Audit based on PDCA Approach
• Audit Preparation
• Audit Execution
• Reporting Audit Findings
• Audit Follow-up

Training Methodology

Discussion, Exercises, Live Audit, Group Discussion and Assessment.

Duration

Two Days Program (9.00 am – 5.00 pm)

Introduction

This course is designed for those responsible for developing, implementing, and maintaining a compliant and successful ISO 9001:2015 quality management system.

Course Objectives

• Enhance understanding and implementation of ISO 9001:2015
• Understand Risk Based Thinking
• Implement a consistent approach towards ISO 9001 certification
• Identify required ISO 9001 records and documentation

Course Content

• Introduction to ISO 9001 : 2015
• Clauses Interpretation of ISO 9001 : 2015
• Documentation and Records Requirements
• Process Mapping and Flowcharting
• Document Control

Duration

Two Days Program (9.00 am – 5.00 pm)

Introduction

This program is designed to equip Quality Management Representatives with advanced skills to manage and maintain the effectiveness of the Quality Management System.

Course Objectives

• Manage the entire Quality Management System effectively
• Understand the roles and responsibilities of QMR
• Promote customer awareness within the organization
• Enhance report writing and feedback to top management

Course Content

• Roles and responsibilities of a QMR
• Managing and maintaining QMS
• Interpretation of ISO 9001 Standard
• Developing quality manuals and procedures
• Reporting QMS performance to top management

Duration

One Day Program (9.00 am – 5.00 pm)

Introduction

This course introduces risk-based thinking concepts and practical approaches for managing risks associated with Quality Management Systems.

Course Objectives

• Apply systematic risk management approaches
• Identify and evaluate potential risks and opportunities
• Establish a comprehensive risk management process
• Maximize opportunities and minimize adversity

Course Content

• Introduction to Risk Management
• Process Approach and Turtle Diagram
• Context of the Organization
• Risk Identification
• Risk Analysis
• Risk Control and Mitigation
• Risk Management Process

Duration

Two Days Program (9.00 am – 5.00 pm)

• Introduction to ISO 9001 : 2015
• Implementation of Quality Management Principles
• Risk Based Thinking
• Clause 1 ~ 10 Interpretation
• Performance Evaluation and Improvement

Duration

One Day Program (9.00 am – 5.00 pm)

• Auditing Concept
• Audit Preparation
• Audit Execution
• Reporting Audit Findings
• Audit Follow-up
• Auditor Characteristics

Duration

One Day Program (9.00 am – 5.00 pm)

• Introduction to Risk Management
• Risk Principles, Framework and Process
• Clause 1 ~ 5 Interpretation
• Risk Assessment
• Risk Identification
• Risk Analysis
• Risk Evaluation
• Risk Treatment
• Monitoring and Review

Duration

One Day Program (9.00 am – 5.00 pm)